Amazon購物後續-1

寫了一封抱怨信給Amazon，要求他對在他網上賣東西的第三者負責，
他說沒有辦法必須要等到預計抵達日之後三天才可以退我錢，
並建議我繼續和賣方聯絡，
只是賣方一直不理我....
以下是他的回信
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Greetings from Amazon.com.
I'm sorry for any inconvenience this issue may have caused thus far.
On researching your account details I've noticed that your payment method was charged for this order on April 1, 2009 in the amount of $xxx and the same amount was processed to seller in order to ship this item to you.
When a seller receives payment, they're required to ship the order (or to refund, in those rare cases where the item is no longer available).
Please note that, when you buy from an Amazon Marketplace or Merchant seller, it's important to note that your order is not being fulfilled nor shipped directly by Amazon.com.
Because this order is being shipped by a seller within our Marketplace section of the website, we're unable to provide you with any details about the shipping status of your order.
As you know, when an order is placed with an Amazon Merchant, all related inquiries should be handled by that merchant's Customer Service with the same high standard of service that you would expect from Amazon.com.
You have done the right thing by contacting the seller and I regret that you haven't received a reply.
I understand your interest in having us contact the seller in this case. However, Amazon.com Customer Service does not have processes in place to contact individual merchants or sellers on order-related issues.
Further, when you placed your order with 'LOW$FOSHO' on our web site, we estimated it would arrive in between April 8, 2009 - April 23, 2009.
Rest assured that the package will be delivered by April 23, 2009.
In most cases, orders arrive shortly after the estimated delivery date if they aren't on time.
If your order doesn't arrive and you can't work something out with 'LOW$FOSHO', you're always welcome to file an A-to-z Guarantee claim online at http://www.amazon.com/a-to-z-guarantee/.
You'll be eligible to file 3 calendar days after the expected delivery date.
Please be assured that we are here to make things easier and will see that you are prevented from bearing any loses.
If you have any further questions you can write back to us by visiting the following page:
http://www.amazon.com/help
We appreciate your patience and understanding in this regard. Thank you for shopping at Amazon.com.
Please let us know if this e-mail resolved your question:
If yes, click here:http://www.amazon.com/rsvp-y?c=frdwgbqf3484363297If not, click here:http://www.amazon.com/rsvp-n?c=frdwgbqf3484363297
Please note: this e-mail was sent from an address that cannot accept incoming e-mail.
To contact us about an unrelated issue, please visit the Help section of our web site.
Best regards,
DilipAmazon.comWe're Building Earth's Most Customer-Centric Companyhttp://www.amazon.com/your-account




--- Original message: ----
---------------04/09/09 06:58:30
Your Name:alice Order Id: xxxxxxxx
Comments:I am so disappointed with the experience buying ipod touch 2 on amazon website. As my order records, I order the product for THREE times, none of them satisfied me. first order, the seller cancel my order without any reson; the second has flaws, and I have to do the return with UPS; then the third one, the seller did not ship the item until now and not response to my email. These three process took me so much time and efforts. And your customer service told me, "Amazon did not involve, you can only contact the seller to solve your question!" But I paid through Amazon website on April 1. I hope you can help me to track my product or I will put this unpleasant shopping experience on my BLOG to tell my friends not to shop in your website!